Learning for the Better Practice - Confirmware Service Team Training Seminar

Service is a profession which can temper people. It tests self-improvement and examines the relationship between people. It is also a course, and even a kind of art, in which ordinary people accomplish the basic things and make extraordinary efforts for ordinary tasks.

The after-sales service team of Confirmware has always been the pride of the Company. They bear the pressure on the front line, they stay firmly on the project site, and they do everything they can to keep the equipment running stably. Let us offer our sincerest thanks to all these colleagues.

Before forging ahead, we should make clear the direction. Training and rectification are to better embark on a new journey.

Operation" by Qin Shaoguo, General Manager of Confirmware Photovoltaic Division. Service is the position defined by the most broad concepts in the world, because it tests the skills that how people relate to each other. General Manager Qin said that the most valuable credit of after-sales engineer is the sense of service, which means to care about clients, understand clients, and think in the perspective of clients, so as to better serve clients.

Service connotation and skills, professional debugging and maintenance skills, practical operation, completion of examinations. Each link was full of practical case explanations, and everyone was actively communicating, thinking and learning. This training was expected to not only hone their technology, improve their ability to solve problems, accumulate their knowledge and skills, but also make everyone feel the cohesion of the team.

Caring for clients, understanding clients and serving clients are the service concepts of Confirmware. I am proud to have such a group of partners in Confirmware. Of course, it is inseparable that Confirmware features sincere, meticulous and personalized service system and ideas. This is not only a professional service, but also contains the philosophy of getting along with each other between people.

Hence, every service-related person and every service-related industry is respectable and deserves to be learned from.